Effective Date: 1 October 2026
Last Updated: 1 October 2026
Royal Eagles Realtors (“Royal Eagles Realtors”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, communicating with our team, requesting property services, submitting enquiries, viewing property listings, requesting quotations or consultations, or otherwise interacting with us.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you under applicable law.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through the Royal Eagles Realtors website, online forms, email, telephone communications, property enquiries, consultation requests and other interactions relating to our real estate services.
Our services may include real estate agency services, property management, leasing and rentals, real estate consultancy, property appraisals and property advisory services.
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your full name.
- Email address.
- Telephone or mobile number.
- Residential, business or property address where relevant.
- Property location and property details.
- The type of property you are interested in buying, selling, renting, leasing or managing.
- Your preferred location or area.
- Budget, expected selling price or preferred price range.
- Preferred timeframes for buying, selling, leasing or other services.
- Information included in enquiries, quotation requests and consultation requests.
- Information required to provide property management, leasing, appraisal, consultancy or advisory services.
- Communication records between you and Royal Eagles Realtors.
- Information that you voluntarily provide to us.
3. Property-Related Information
Where you engage Royal Eagles Realtors in connection with a property, we may collect information reasonably required to understand the property and provide the requested service. This may include property descriptions, photographs, location information, ownership-related information, occupancy information, rental information, property condition information, valuation information and other relevant documentation.
The exact information required will depend on the service requested and the nature of the transaction.
4. Information Collected Automatically
When you use our website, certain technical information may be collected automatically by our website, hosting provider, security systems or analytics services. This may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type.
- Operating system.
- Date and time of access.
- Pages viewed on the website.
- Referring website or source.
- General website usage and performance information.
- Security and anti-spam information.
This information may be used to maintain website security, diagnose technical problems, understand website usage and improve our online services.
5. How We Use Personal Information
We may use personal information for purposes including:
- Responding to enquiries.
- Contacting you about a property or service you have requested.
- Arranging property consultations and viewings.
- Assisting with property purchases, sales, rentals and leasing.
- Providing property management services.
- Providing property appraisal services.
- Providing real estate consultancy and advisory services.
- Preparing proposals, quotations or service recommendations.
- Communicating with property owners, buyers, sellers, tenants, landlords and other relevant parties where necessary.
- Managing our relationship with clients.
- Maintaining business and transaction records.
- Improving our website and customer experience.
- Preventing spam, fraud, misuse and security incidents.
- Complying with legal, regulatory, accounting and administrative obligations.
- Establishing, exercising or defending legal rights where necessary.
6. Legal Basis and Fair Processing
We process personal information only where there is an appropriate and lawful reason to do so. Depending on the circumstances, this may include your consent, steps required before entering into an agreement, performance of an agreement, compliance with legal obligations or legitimate business purposes that do not improperly override your rights.
Where consent is required, you may withdraw that consent subject to applicable law and any lawful reason that may require us to retain certain information.
7. Property Enquiries and Consultation Forms
When you submit a contact form, property enquiry, quotation request or consultation request through our website, the information you provide will be used to review your request and allow our team to respond to you.
Submitting a website enquiry does not itself create a binding agency, property management, sale, purchase, lease, tenancy, valuation or consultancy agreement. Any formal engagement will be subject to the appropriate written agreement or other required documentation.
8. Property Listings
Where a property owner, landlord, seller or authorised representative engages us to market a property, certain property information may be published on our website or other approved marketing channels.
We take reasonable steps to use property information for legitimate marketing and transaction purposes and in accordance with instructions provided to us and applicable legal requirements.
9. Sharing of Personal Information
We do not sell your personal information.
Where reasonably necessary for the requested service or permitted by law, information may be shared with appropriate parties such as:
- Royal Eagles Realtors employees and authorised representatives.
- Property owners, sellers, landlords, buyers or tenants where necessary for a relevant property transaction.
- Professional advisers involved in a transaction or service.
- Valuers, contractors or other service providers where their involvement is required and authorised.
- Website hosting, email, information technology and security service providers.
- Professional advisers such as lawyers, accountants and auditors.
- Government agencies, regulators, courts or law-enforcement authorities where disclosure is lawfully required.
- Other parties where you have authorised the disclosure.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
10. Third-Party Service Providers
We may use reputable third-party providers for website hosting, email delivery, communications, security, analytics, backups and other business functions.
Where third parties process personal information on our behalf, we expect them to use the information only for authorised purposes and to implement appropriate confidentiality and security measures.
11. International Processing and Transfers
Some technology, hosting, email, cloud or other service providers used by Royal Eagles Realtors may store or process information outside Zimbabwe.
Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data protection requirements.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, improve security, measure website usage and improve visitor experience.
Cookies are small files stored on your device by a website. Some cookies may be essential for website functionality, while others may support analytics or additional website features.
You may configure your browser to block or delete cookies. However, disabling certain cookies may affect some website features.
13. Email and Marketing Communications
If you contact us about a property or service, we may communicate with you regarding that enquiry and related services.
Where marketing consent is required, promotional communications will be sent in accordance with applicable requirements. You may ask us to stop sending marketing communications at any time. Service-related or transaction-related communications may still be sent where necessary.
14. Data Security
Royal Eagles Realtors takes reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Measures may include access controls, authentication, secure website hosting, security monitoring, software updates, backups and restrictions on access to information.
Although we take reasonable precautions, no website, email service, internet transmission or electronic storage system can be guaranteed to be completely secure.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, contractual, accounting, regulatory, dispute-resolution and record-keeping requirements.
Different categories of information may therefore be retained for different periods.
16. Your Privacy Rights
Subject to applicable law and the circumstances of your request, you may have rights relating to your personal information, including the ability to:
- Ask whether we process personal information about you.
- Request access to information held about you.
- Request correction of inaccurate or incomplete information.
- Object to certain processing where applicable.
- Request deletion or restriction of information where permitted by law.
- Withdraw consent where processing is based on consent.
- Raise a concern about how your information is being handled.
Some rights may be subject to legal limitations, record-keeping requirements or other lawful grounds that require information to be retained or processed.
17. Children and Minors
Our website and real estate services are not intended to collect personal information directly from children without appropriate involvement or authorisation from a parent, guardian or other legally authorised person where required.
If we become aware that personal information relating to a minor has been provided in circumstances requiring parental or guardian authorisation, we may take appropriate steps to verify authority, restrict processing or remove the information where required.
18. Third-Party Websites
Our website may contain links to third-party websites, platforms, maps, social networks or other online services. Those services operate independently from Royal Eagles Realtors and may have their own privacy policies.
We encourage you to review the privacy terms of any third-party service before providing personal information to it.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.
20. Contact Royal Eagles Realtors
If you have a privacy question, would like to exercise a privacy right, or believe your personal information has not been handled appropriately, please contact Royal Eagles Realtors.
Email: info@royaleaglesrealtors.co.zw
Website: https://royaleaglesrealtors.co.zw/